'little' BIG Hospitality Co.
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Hospitality Consulting
& Training
Testimonials:
"'little BIG' Company saved my guest house from completely going under with their knowledgeable advise with regards to the management of my property and excellent staff training. I can recommend this company to anyone wanting to grow their business." - 'Manor Guest House & Restaurant, Miguel'
"Thank you very much Heidi - finding a job as a waiter in Noordhoek would not have been made possible without the Basic Waiter Training I had with you. I didn't have to go through more training when I started at my new job. I can highly recommend her training to anyone!" - 'Ashton'
"I want to thank Heidi for her help during the start up phase of our ten bedroom guest house. I had a baby due at the same time as our opening and Heidi helped me to get my ducks in a row with what systems I needed to set up and all the things I had not yet even thought of. I felt much more in control knowing that I had her input and I will be using her services again!" - 'MOY Boutique Accommodation, Kirsten von Papendorp'
Hello,
a bit about what we do:
Attention:
Guest Houses, Boutique Hotels, Coffee Shops, Restaurants, Holiday Homes, Private Villa's
Customer service is on the decline in SA and affecting our daily lives and profit margins. Proper training and empowerment of staff is needed to provide the best possible service to customers.
No matter the size of your business, excellent customer service needs be at the heart of your business model if you wish to be successful. It is important to provide excellent customer service to all types of customers, including potential, new and existing customers.
Although it can take extra resources, time and money, excellent customer service can generate positive word-of-mouth for your business, keep your customers happy and encourage them to return again.
Good customer service can help your business grow and prosper!
Take the next step and contact me regarding staff training in Customer Service, Housekeeping and Basic Waiter training. I also offer a consulting service to SME's in the hospitality industry.
Please note that all training is done on site.
**TAILOR-MADE TRAINING & CONSULTING PACKAGES TO SUIT YOUR BUDGET & NEEDS**